jajay9 Privacy Policy

This privacy policy ("Policy") applies to all users of the jajay9 platform. When you use jajay9's website, mobile version, or any of its services, you agree to the terms of this Policy.

jajay9 is committed to ensuring a safe, transparent, and trustworthy online gaming environment for players in Bangladesh. Protecting the privacy of your personal information is an integral part of our core responsibility.

This Policy has been drawn up in accordance with applicable data protection regulations in Bangladesh. Continued use of the service will be taken as your consent to the processing of information described in this Policy.

2.1 Information provided at registration

When you open an account with jajay9, we collect the following information:

• Full name
• Email address
• Mobile number
• Date of birth (for age verification — for those aged 21 or above only)
• Preferred username

2.2 Financial and payment information

We collect payment-related information to process deposits and withdrawals. This may include:

• bKash, Nagad, Rocket, or Upay account number
• Bank account details (where applicable)
• Transaction history

All financial information is protected by SSL encryption. We never store your complete payment credentials.

2.3 Technical information collected automatically

When you use the platform, the following information may be collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Pages visited and duration
• Cookies and similar tracking technologies
• Referral URL

2.4 Gaming activity information

To improve your gaming experience and ensure responsible gaming, we store your gameplay history, bet amounts, win and loss records, and session duration.

jajay9 uses collected information only for the purposes listed below:

1. Account management: To create, verify, manage, and secure your account.
2. Payment processing: To complete deposit and withdrawal transactions.
3. Age verification: To ensure that only those aged 21 or above are using the service.
4. Customer support: To resolve your inquiries and complaints.
5. Responsible gaming: To identify potentially problematic gaming behaviour and take preventive action.
6. Fraud prevention: To prevent unauthorised access, manipulation, and money laundering.
7. Legal compliance: To comply with applicable laws and regulations.
8. Service improvement: To improve the platform experience and technical performance.

4.1 What are cookies

Cookies are small data files that your browser receives from our server and stores on your device. jajay9 uses the following types of cookies:

• Essential cookies: Necessary to maintain login sessions and ensure security.
• Performance cookies: To monitor and analyse site performance.
• Functionality cookies: To remember your preferences and settings.

4.2 Controlling cookies

You can disable cookies by changing your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working properly.

jajay9 never sells your personal information to third parties for commercial purposes. However, information may be shared in the limited circumstances described below:

1. Payment processors: Necessary information is shared with payment providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
2. Technology service providers: Those who assist in operating our platform and are bound to us by strict confidentiality agreements.
3. Legal authorities: In response to lawful requests from government or law enforcement agencies in accordance with applicable laws in Bangladesh.
4. Fraud prevention: Where necessary to assist in investigating financial crimes or fraud.

Outside the circumstances listed above, your personal information will never be transferred to anyone without your consent.

jajay9 applies industry-standard security measures to protect your information. These include:

• SSL encryption: All data transmissions are protected by 256-bit SSL encryption.
• Access controls: Only authorised staff can access user information.
• Firewall and cyber protection: Our servers are protected by robust firewalls and intrusion detection systems.
• Regular security audits: We conduct security assessments on a regular basis.
• Encrypted data storage: Stored sensitive information is kept in encrypted form.

While we make every effort to protect your information, no method of data transmission or storage over the internet is 100% secure. If we become aware of any security breach, we will notify you in accordance with applicable legal requirements.

As a jajay9 user, you have the following rights:

1. Right to access: You may request to know what information we hold about you.
2. Right to correction: You may request correction of any inaccuracies in your information.
3. Right to deletion: In certain circumstances, you may request deletion of your personal information after your account is closed (subject to legal retention obligations).
4. Right to object to processing: You may object to the use of your information for specific purposes.
5. Right to opt out of marketing communications: You may request to stop receiving promotional communications at any time.

To exercise these rights, contact us via live chat or by email at [email protected]. We will aim to respond within 30 business days.

We retain your information for as long as your account is active. After account closure, certain information may be retained for the following reasons:

• Financial transaction records — for the period required under applicable financial regulations in Bangladesh.
• For fraud prevention and security purposes — for the period needed to resolve the relevant activity.
• For legal disputes or claims — until the claim is resolved.
• To meet legal obligations — for the period required by law.

Once the above reasons no longer apply, we will securely delete or anonymise your personal information.

jajay9 is for those aged 21 or above only. We do not knowingly collect personal information from minors. If we become aware that a minor is using our service, the relevant account will be closed immediately and any collected information will be deleted.

jajay9 reserves the right to update this privacy policy from time to time. If any significant changes are made, we will notify you by the following methods:

• Via a notice published on the website
• By sending a message to your registered email

If you continue to use the platform after the changes, you will be taken to have consented to the revised policy. We recommend that you visit this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live chat: 24/7 live chat support available in Bengali

Our privacy team will process your request as quickly as possible.